Capture Every Single Lead, Even After Hours
One of the best investments you can make for your property is securing around-the-clock leasing coverage. Unfortunately, managing after-hours inquiries, answering repetitive questions, and manually scheduling tours can take valuable time away from your on-site team. We provide a smooth, streamlined virtual assistant that guides prospective residents to the exact information they want, automatically converting website visitors into qualified prospects.
Meet “ACE,” Your Virtual Leasing Assistant
ACE is an omni-channel virtual leasing assistant that answers communications any time, servicing both prospects and residents. ACE launches when a visitor lands on your website and assists with almost anything they need, giving your leasing staff time to focus on high-priority items.
Why Choose Resident360 for Your Apartment Chatbot?
Choosing Resident360 means deploying an intelligent assistant built specifically for multifamily marketing. ACE looks past basic, robotic auto-responses to deliver a dynamic, helpful experience that shortens the sales cycle and integrates directly with your existing technology stack.
Omni-Channel Communication
More than a standard apartment chatbot, ACE includes Voice and Text options to meet your prospects on the exact communication channel they prefer.
Seamless Syndication
Gain the ability to add chat features directly to your ILS listings and email autoresponders for maximum digital reach.
CRM and Property Management Integration
ACE integrates with most major Property Management and Customer Relationship Management systems to convert leads into Guest Cards for on-site teams to manage.
Create a Positive, Fully Customized Brand Experience
With ACE, you can fully customize the look, feel, responses and character of the experience. You can name your virtual assistant anything you like and use the same branding as your community or management company. ACE will be an extension of your brand. It does more than a traditional apartment chatbot!
- Custom Name & Personality
- Matching Brand Colors & Fonts
- Personalized Tone of Voice
- Property-Specific Messaging
- On-Brand Chat Widget Design
- Consistent Voice Across Every Channel
Our 3-Pillar Framework for Automated Leasing Success
Our structured approach ensures your virtual assistant is fully trained, integrated, and launched without disrupting your daily operations.
Custom Knowledge Setup
We pre-program the chatbot with tailored property data, leasing rules, and specific information provided directly by you.
Easy Code Implementation
You receive one simple piece of code to place on your website. Our technical team can walk your developers through it step-by-step.
Instant Guest Card Delivery
All captured prospect leads and communication histories are instantly emailed directly to your team or synced to your CRM.
Ready to Automate Your Property's Leasing Funnel?
Don’t let high-intent after-hours prospects slip away to competitors. Let’s talk about setting up a virtual leasing assistant that books tours and captures guest cards for you around the clock.
Get Your Project Started
Real Traffic. Real Residents. Real Results.
Don’t let high-intent after-hours prospects slip away to competitors. Let’s talk about setting up a virtual leasing assistant that books tours and captures guest cards for you around the clock.
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CASE STUDY:The Westwood Collection
Download Case StudyThe Challenge: Seven communities near UCLA were competing for the same student renters. With no shared identity, they blended into the noise instead of standing out.
The Solution: One flexible brand system built to work across all seven properties, while giving each its own personality. Consistent enough to feel like a single portfolio, distinct enough that no two communities felt copy-pasted.
The Result: All seven communities now read as more valuable to prospective residents, with a brand that finally speaks the student market's language.
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CASE STUDY:Trillium
Download Case StudyThe Challenge: A newly acquired community in Spokane Valley needed a full reposition and rebrand, one that felt authentically Pacific Northwest without leaning on the usual mountains-and-trees imagery every competitor already uses.
The Solution: A new name, Trillium, inspired by the three-petal flower native to the area, paired with a logo, brand narrative, and visual language built around discovery and modern comfort, all carried through a "Charming Valley Living With a Luxe Twist" brand voice.
The Result: Trillium stands out from other communities in Spokane Valley, backed by a complete brand system carried across its website, print collateral, and floor plan materials.
FAQs About Our Apartment Chatbot
How long does it take to get the apartment chatbot launched?
Typically, the apartment chatbot can be fully set up, programmed, and launched within 14 business days.
How easy is it to put the apartment chatbot on my website?
Very easy! You will have one piece of code that needs to be installed, and our team will walk your people through how to do it.
How does the apartment chatbot know what to say?
We pre-program the chatbot with specific information, pricing guidelines, and frequently asked questions provided by you.
Does the apartment chatbot help residents that are on the website as well?
Yes! The apartment chatbot is built to help existing residents pay rent, submit service requests, and access community portals.
How do I receive leads from the apartment chatbot?
All leads and data will be emailed directly to your team or pushed straight into your CRM system as a guest card.
